Terms and Conditions

It is highly recommended to read the Terms and Conditions of  http://vietnamvisa123.com before using our visa service



Any detail provided on these pages and through this website (http://vietnamvisa123.com) are owned, operated and provided by VIETTRAVELSERVICE., JSC and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

Thus, you are not allowed to use, copy, monitor, re-sell, deep-link, display, download or modify any content or information, products or services available on our websites for any commercial or competitive purpose or activity.

The Terms and Conditions below form the basis of the contractual relationship between VIETTRAVELSERVICE., JSC  and its clients. It is extremely crucial that our clients understand and accept these Terms and Conditions as well as all web contents.

In case you do not agree with these terms and conditions, kindly leave a comment/feedback  to our Contact us page (http://vietnamvisa123.com/contact-us.html .


Processing time: It normally takes 2 working days (except for Saturday and Sunday) for http://vietnamvisa123.com/  to make Vietnam visa approval letter. If you apply for urgent service, it just take 1 working day or even faster. The processing time is calculated from the next business day when clients send the application form and make payment and documents and payment are well-delivered to http://vietnamvisa123.com/.

In special cases, you may be required to send additional documents, therefore processing time may takes longer than usual. In those cases, you will be informed by email. In any case of delay, cancellation, financial and other losses due to the Governmental denial or delay in processing, http://vietnamvisa123.com/ will not be responsible.


Our service is completed once http://vietnamvisa123.com/ sends the letter of approval to the email address you submitted in visa application form. You are required to notify us if you do not receive the letter in time, if there is no email from you to inform us that you do not receive the letter within 3 days, the service is understood to be completed. We are not in charge if you provide wrong email address or the applicants do not notify us by email that approval letter is not received.


Fees and Payments: All fees and charges for visa service offered by http://vietnamvisa123.com/ must be paid in advance. The visa service fee includes “service fee” and “stamping fee”. “Service fee” is required to pay directly to http://vietnamvisa123.com/ before we make visa approval letter.

“Stamping fee” will be paid directly to Vietnam Immigration Officers at Vietnam international airports. The requirement and visa fees are mentioned on this website: http://vietnamvisa123.com/, however they are subject to change without notice.



We would deeply regret your decision to cancel your visa to Vietnam; however we realize that there are many valid reasons that this can happen. Due to the regulation of Vietnam Immigration Department, there is no refund policy on Vietnam visa which is done.


So if you want to cancel visa, you must contact us as soon as possible to avoid any unnecessary cost being incurred. All cancellation must be informed in writing either by email, call or fax. If the approval letter is issued by immigration department and sent to you, we are unable to refund you the visa fee.


We are not responsible for any case due to the applicants provide incorrect visa information. It is strongly recommended that you check your visa information before your departure.


Refund Policy: There is no charge for visa fee if you cancel it before your visa application form is delivered to http://vietnamvisa123.com/ or before you make payment. You can send us an email to inform about your cancellation or even call us. You will be fully charged if you cancel after you make payment and receive our email to confirm that your visa is being done or in processing.


Emergency case: In case you have any emergency matter with visa at airport or any problem related to visa, please feel free to contact our hotline number and then we can support you immediately. We are not responsible for any problem arises from visa problem if it is not informed in advance.


Communications: When coming and using service from http://vietnamvisa123.com/, you are advised to contact us via email, phone, fax for any purpose


Security: All the information you submit at http://vietnamvisa123.com/ will be kept secret and do not released to third party. You will be provided User ID and password so you must be responsible for keep the confidentiality of your information.